Themes : Retailing
Period : 1995-2001
Organization : BPCL, IOC
Pub Date : 2001
Countries : India
Industry : Energy & Utilities
- A BPCL spokesperson, in 2000.
Petrol pumps in India have come a long way from being dusty, poorly lit places manned by shabbily clothed and indifferent personnel, to the shopping malls of the early 21st century. |
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However, with the new found retail focus of the late 1990s, companies started taking immense interest in the retail outlets. BPCL's first foray into petrol pump retailing was through Bharat Shell Ltd. (Shell), its joint venture with Shell Overseas Investments of Netherlands. Shell launched the first convenience store (C-Store)2 stocking over 1,000 different items. The store, offering eatables, soft drinks, stationery, newspapers, magazines, frozen foods, light bulbs audio cassettes and CDs, came as a pleasant surprise for Indian consumers.
By mid 2001, petrol pumps at almost all major locations in the metros had set up retail outlets. However, BPCL was reported to be much better positioned than its competitors, Indian Oil Corporation (IOC) and Hindustan Petroleum (HP) to meet the MNC onslaught after deregulation. BPCL was also reported to be fine-tuning its marketing and retailing strategy.
1] Before deregulation, only PSUs could carry on the oil business in India. However, after April, 2002, the oil industry would be fully decontrolled and the market would be open for anybody to set up a network of retail outlets. Instead of adhering to a basic, pre-determined price, companies would be free to sell at their own prices. The restrictions on the number of outlets would also be removed and the PSUs would have to deal with global majors such as Exxon and BP.
2] Convenience or C-stores, a term which originated in the US, refers to retail outlets established at petrol pumps.